Question 1

What is the easiest way to start SkyeBrowse?

Accepted Answer

Make an account for free. You'll be able to make unlimited 3D models. If you'd like access to measurements, try out Lite for free in your account!

Question 2

What is your fulfillment policy?

Accepted Answer

You can read about our Master Services Agreement. We accept all major credit cards.

Question 3

Why does SkyeBrowse use video instead of pictures? Can I upload pictures?

Accepted Answer

SkyeBrowse uses video because video has more information. Video is a series of pictures, and by using all of the frames of the video, we're able to create high resolution 3D models, which oftentimes look better than photogrammetry. You can read more about videogrammetry on the DroneDJ article. Our platform does not allow you to upload pictures.

Question 4

What browsers work best with SkyeBrowse?

Accepted Answer

We recommend using Google Chrome to view the models.

Question 5

Isn't SkyeBrowse just extracting frames from videos and using photogrammetry?

Accepted Answer

We do 3D modeling differently than traditional photogrammetry companies. We're able to pre-generate the 3D model by calculating the drone flight paths. By the time you upload the video, the model is already pre-generated. Then we slap every frame of the video on top of the 3D model to make it look great. This allows us to make 3D models in such a short period of time.

Question 6

How large are the videos?

Accepted Answer

Videos shot with SkyeBrowse range from 600mb (ULTRA off) to 1gb (ULTRA on). WideBrowse videos depend on how large of an area you are mapping. They range from 1gb to 6gb. We recommend using 1080p video.

Question 7

How long does it take to upload a video?

Accepted Answer

This depends on your internet speed. 1GB ULTRA SkyeBrowse File Upload Times: 20 mins at 5 Mb/s, 10 mins at 10 Mb/s, 5 mins at 20 Mb/s, 2 mins at 40 Mb/s. 600MB SkyeBrowse File Upload Times: 10 mins at 5 Mb/s, 5 mins at 10 Mb/s, 2 mins at 20 Mb/s, 1 min at 40 Mb/s.

Question 8

Do you offer training?

Accepted Answer

We do offer POST Certified Training to reduce user error when making a 3D model. Packages start at $1999 per student with a minimum of 5 students. Our classes are taught throughout the USA. Contact our team to learn more.

Question 9

Where is SkyeBrowse based?

Accepted Answer

SkyeBrowse is made in America with team members in New Jersey, California, and Texas.

Question 10

Can we edit the models?

Accepted Answer

You can take distance, height, and area measurements within our viewer. You can also take screenshots of the model and annotate the model. However, to maintain CJIS compliance, you cannot alter or delete the model without a written request to a SkyeBrowse team member.

Question 11

Is it really that easy?

Accepted Answer

Yes, it's the only 1 tap 3D modeling in existence. You can make a free account and see for yourself!

Question 12

What is the difference between SkyeBrowse and WideBrowse?

Accepted Answer

SkyeBrowse is for spot instances, such as car crashes at an intersection, crime scenes, or SWAT scouts. WideBrowse, which is found in the same app, is our long range mapping platform for mapping out protests, structure fires, HAZMAT situations, and long car crashes

Question 13

When should I fly SkyeBrowse vs WideBrowse?

Accepted Answer

SkyeBrowse flights are for flights up to 120ft AGL. This will cover up to 1 acre. WideBrowse flights are for areas larger than 1 acre. SkyeBrowse flights will result in better resolution and capture more of the sides. WideBrowse flights will capture more area.

Question 14

How long is a SkyeBrowse flight?

Accepted Answer

SkyeBrowse flights take 1 minute 30 seconds to complete. At night time, our night ops AI automatically turns on, and SkyeBrowse flights take 2 minutes to complete.

Question 15

How long is a WideBrowse flight?

Accepted Answer

WideBrowse flights vary based on how large the area is and how high you fly. At higher altitudes, the drone flies faster and has less horizontal overlap. A WideBrowse flight usually doesn’t take longer than 5 minutes.

Question 16

How do I know where my drone will fly? I don't trust automated flight paths.

Accepted Answer

On the bottom right of the camera view, tap the map box. The dotted blue lines in the 2 circles show the projected drone flight path. If you fly higher, the circles will get bigger and if you fly lower, the circles will get smaller. Everything inside of the 2 circles will turn into a 3D model. If you need to cancel the flight, press the "stop" button and the drone will hover in place.

Question 17

How does SkyeBrowse compare to Pix4D?

Accepted Answer

Pix4D can make great 3D models. However, Pix4D was designed for surveying, which requires extensive training and licensing. In addition, surveying isn't a field that requires rapid processing and flight times. SkyeBrowse is designed by public safety for public safety. We built a force multiplier for drones, which simplifies and speeds up the flight time and processing time of 3D modeling. We also made it easy enough that any police officer or firefighter can pick up right away.

Question 18

How does SkyeBrowse compare with Pix4D React?

Accepted Answer

Pix4D React is 2D mapping, which means that you can't see the sides of vehicles and buildings. However, Pix4D React's processing time is very quick, which makes it similar to our processing time. React also processes the images locally, whereas SkyeBrowse videos must be uploaded to our cloud.

Question 19

How do I set camera settings and % overlap?

Accepted Answer

The SkyeBrowse app automatically calibrates the settings for you, so there is no need to worry about traditional photogrammetry settings.

Question 20

How can you prove the accuracy?

Accepted Answer

We have multiple white papers that compare our accuracy to Pix4D and Leica, the industry standard for accuracy. When making models for court, we recommend placing known measurements in the scene.

Question 21

How can I annotate a measurement?

Accepted Answer

In the 3D model viewer, the top left tool allows you to write down notes on the 3D model.

Question 22

How can I share the model with other people?

Accepted Answer

We have 3 ways of sharing: 1) Click on the 3 dots in the dashboard and "Share to SkyeBrowser." This will allow you to share with anyone who has a SkyeBrowse account. That person does not need to pay to make an account. This is the most secure way of sharing, as we are able to maintain chain of custody. 2) Click on the 3 dots on the dashboard and "Share by Link." This is less secure than the first way, as people may be able to guess the link. However, for non mission critical models, you can share that way. 3) Go into the 3D model viewer and click "Generate" on the bottom of the left panel. This saves a high resolution JPEG of your current view into your downloads folder on your computer. You can also put in a case number, so it's easy to sort into your case file.

Question 23

How can I view more details about the model?

Accepted Answer

Click the video or the location on the dashboard and you'll enter into the details page, which include general details, flight settings, flight path map view, sharing, and weather data.

Question 24

Are there any hardware/smartphone requirements besides the drone itself?

Accepted Answer

We currently support all iOS and Android devices running the latest version of iOS and Android.

Question 25

What file types are the exported models?

Accepted Answer

You can export point clouds in LAZ format and textures in OBJ format. This is compatible with Faro Zone 3D, Leica Map360, Trimble, CloudCompare, ESRI, and most other GIS softwares.

Question 26

Does the drone fly autonomously or does it have to be controlled throughout the flight?

Accepted Answer

Manual flying through the SkyeBrowse app is required to center the drone above the object you want to map out. We designed SkyeBrowse like this, so that you don't have to estimate how high an obstacle is and potentially crash your drone. Make sure your drone is above all obstacles. Once you're above the object, tap the “SkyeBrowse” button and the drone will autonomously orbit around the object. You can also record manual flight paths by pressing the record video button on the remote controller while in the SkyeBrowse app.

Question 27

Is obstacle avoidance turned on when flying SkyeBrowse?

Accepted Answer

We turn on obstacle avoidance during the autonomous flights. However, we still recommend flying above all objects just to be safe.

Question 28

What is the level of accuracy of the models?

Accepted Answer

All SkyeBrowse models are accurate down to the centimeter.

Question 29

Are the licenses only available on annual basis or is there a multi-year license option as well?

Accepted Answer

Licenses are available on an annual basis. For multi-year licenses, please contact our team for a discount.

Question 30

Do you give a discount for multiple users?

Accepted Answer

For inquiries, contact us to learn more.

Question 31

My thermal videos are grainy. What happened?

Accepted Answer

SkyeBrowse models are based on the video input. Thermal videos are lower resolution than RGB videos, so the models will have slightly lower resolution.

Question 32

Why is only my thermal model processed and not my RGB?

Accepted Answer

When you upload an Autel video file, only one video can be processed. Make sure to upload only the RGB video file if you want an RGB model.

Question 33

Can a person use SkyeBrowse over different devices with a single license?

Accepted Answer

We do not recommend sharing accounts, as we cannot maintain chain of custody. Sharing accounts violates our terms of use and can result in account termination. We recommend purchasing a license for each user.

Question 34

Can I work on a model and share with a colleague to continue my work on a single license?

Accepted Answer

Yes, we have a share by link and share by email button inside the dashboard.

Question 35

Is SkyeBrowse only limited to First Responders and LEOs?

Accepted Answer

While SkyeBrowse was designed by first responders for first responders, we have customers from a variety of other industries.

Question 36

How can I control the view of the model once its processed? How can I zoom in/out and look at it from different angles?

Accepted Answer

To zoom in and out, scroll up or down. To look at different angles, hold down 'left-click' and drag your mouse. To pan, hold down 'right-click' and drag your mouse.

Question 37

Is there a way to capture images while recording through SkyeBrowse?

Accepted Answer

After uploading the video to our website, you can extract frames from the video with the blue “Save Frame” button on the video player of the SkyeBrowse dashboard.

Question 38

How can I export images of the 3D model with annotations?

Accepted Answer

In our 3D model viewer, click on “Generate” to save a high resolution JPEG image of the current view. If you take any measurements, the measurements will show up as well.

Question 39

Does SkyeBrowse work with Autel Evo?

Accepted Answer

Yes! We support Autel Evo I, Evo II Pro/8K/Dual/640T on iOS. However, we do not support the V3 Evo drones. Please use Universal Upload to make models with the V3 Evo drones.

Question 40

How do you ensure CJIS compliance and chain of custody?

Accepted Answer

SkyeBrowse runs on our CJIS compliant AWS cloud with top on the line AES-256 encryption. AES-256 uses 14 rounds of encryption, which is the most secure in the world and trusted by the DoD. We also maintain chain of custody of data, have 2FA, User Roles, IAM roles, unusual login detection, and multi-factor authentication. We worked really hard on making sure that your data is secure. We also maintain chain of custody of data with AWS Audit Manager, so you can edit and export the 3D models, but never delete them.

Question 41

Where are your servers located?

Accepted Answer

Our AWS servers are located in Northern Virginia and Ohio.

Question 42

Have SkyeBrowse models been used in the court?

Accepted Answer

SkyeBrowse models have been through court. All of the cases have been settled out of court.

Question 43

What is the ideal height to fly SkyeBrowse?

Accepted Answer

For spot instances, fly SkyeBrowse at 40-60 feet in the air. For 'large' 5+ acres of mapping, fly WideBrowse at 200 feet in the air.

Question 44

Can I view SkyeBrowse models on mobile devices?

Accepted Answer

Yes!

Question 45

Can SkyeBrowse models be added into ESRI environments?

Accepted Answer

Yes, you can export SkyeBrowse models to any other third party viewers, such as ESRI ARCGIS Pro, Trimble, CloudCompare, and Faro.

Question 46

Can I merge multiple models together?

Accepted Answer

Yes, it's possible. However, training is required for this feature. Reach out to our team, and we'll discuss a SkyeBrowse POST Certified training session.

Question 47

How does SkyeBrowse work at night?

Accepted Answer

You will need stationary scene lighting to map out night time accidents. We recommend FoxFury Nomad 360 lights or ladder trucks to position lighting. We offer POST Certified Training for making great night ops models. You can learn more about training by talking to our team. Here is a night model made by a student who has never flown SkyeBrowse before.

Question 48

How many departments near me are flying SkyeBrowse?

Accepted Answer

Over 1,000 police departments across the US fly SkyeBrowse. Reach out and we'll be happy to tell you neighboring agencies with SkyeBrowse.

Question 49

How do I map out buildings?

Accepted Answer

For buildings taller than 3 stories, we recommend flying WideBrowse a bit higher than the recommended altitude. WideBrowse will do the rest.

Question 50

Why can't you support certain DJI drones?

Accepted Answer

Unfortunately, drone manufacturer SDKs limit us to which drones we can support. If we could support all of them, we would.

Question 51

Can you process the model locally?

Accepted Answer

We do not support local processing.

Question 52

What’s the difference between relative accuracy and absolute accuracy, and do you support GCPs?

Accepted Answer

SkyeBrowse is 100% relative accuracy. Relative accuracy means that measurements between points in the 3D model are accurate compared to the measurements between objects in real life. Absolute accuracy means that the location of the current point on the 3D model is exactly the GPS point on earth. Our absolute accuracy is off by 3 feet, so we focus on relative accuracy. We made this decision, because adding in GCPs and sampling them post-processing only increases the complexity of emergency response, rather than simplify it.

Question 53

I get the error “Potree Encountered An Error.” What do I do?

Accepted Answer

Some browsers have issues rendering 3D models. Please use Google Chrome for best results.

Getting Started